FAQs

Delivery Details

How does "pickup" work?

You can pick up your order from our Alexandria Warehouse

For same day delivery you may organise an Uber or courier to pick up your purchase from our Alexandria, NSW warehouse. 

Expected pick up time is typically within 2 hours of placing an order.

Pickups must be between 10AM to 4PM Mon-Fri from our warehouse at: 

Cocktail Porter, G8, 35–39 Bourke Rd, Alexandria, NSW, 2015 (Entry via 35–39 Maddox Street)

Driver must quote your name and order #

Once your order is placed, we will contact you via text to inform you when your order is ready for pick up. 

  

Where do you deliver to?

We ship Australia wide with free metro delivery on all orders over $120. For orders under $120 you will be charged $14 for delivery.

 

How long does it take to get my One Off Cocktail Box?

We offer next day shipment. All orders received will be packed with care and shipped out 12pm the following day.  

Delivery times vary depending on where you are:

NSW – typically 1-2 business days from shipping

Victoria – typically 3-5 business days from shipping

Queensland - typically 3-5 business days from shipping

Perth - typically 7-10 business days from shipping 

Please note we do not ship or deliver on public holidays or weekends. 

For all areas check out the delivery times from our partner at Sendle.

 

How much does delivery cost?

Delivery is free to metro area for orders over $120.

All deliveries under $120 incur a $14 charge

 

Does someone need to sign for the order; or can you leave it somewhere?

Yes, it is a legal requirement for someone over 18 years of age to sign for your cocktail box. If there is no one home the delivery company Australia Post will leave a card for the customer 

If a local POP station or newsagency is nearby, the parcel may be left there for you to collect with the exact address being added to the tracking number. Remember to bring your ID when you go to pick it up!

  

My order arrived damaged, What do I do?

We are sorry to hear this - please pass on any photos and get in touch with our team asap at hello@cocktailporter.com.au 

I didn’t get my cocktail box. What should I do?


Oh No! You should have received parcel tracking information from Australia Post who deliver all our cocktail boxes. The best thing is to track your parcel via your email link or to get in contact with them directly. Remember that if they tried to deliver and no one was home they will have left a card & emailed you information so have a look for that too!

 

What is Cocktail Porter?

Only every cocktail lover’s favourite new delivery service. Our team of bartenders create hand crafted cocktail kits and bottled cocktails so that you can enjoy bar quality cocktails in the comfort of your own home.

 

Seasonal Subscription Box or One Off Cocktail Box- Which is Right for Me?

a) Seasonal Subscription Box - this is perfect if you like to like to indulging with a limited edition cocktail each season or want to take your hosting and cocktail skills to the next level. Each season you will receive a limited edition cocktail box with the spirits, ingredients & instructions to whip up cocktails like a pro. More on Seasonal Subsciption boxes below. 

b) One Off Cocktail Boxes - If you want to taste test the cocktails before signing up to  subscription or have a special occasion coming up that calls for something more than rosé then this is for you. We take all the hard bits (shopping, planning & researching) away and leave you to do the fun (making the drinks and looking like a pro).

 

What’s included in the box?

Each cocktail box includes premium spirits, boutique ingredients and step by step instructions to make 14-18 serves of one specific cocktail.

 

Do I need to buy anything?

Depends on which product you are looking at. We detail exactly what you will need and what comes with the package on each product's page. 

 

How many cocktails can I make?

Each box makes between 14-18 serves. That’s only $7.50 -$10 per cocktail depending on your chosen cocktail.

 

What equipment will I need?

The equipment you need is listed on each product page so there aren’t any surprises when it comes to making your drinks. Our basic cocktail kit starting at $55 is the most popular option for people who want to have the right tools for the job.

Don’t stress. If you want to make cocktails without the kit check out our Home Hacks for some nifty alternatives to shakers, strainers and more.



Seasonal Subscription Boxes

I want to know what next season’s Cocktail is. When can I find out?

We reveal each new box the season before on our site, our social channels and through our monthly newsletter.  Seasonal Subscription Boxes are: February, May, August & November 2020. More information here 

 

Delivery of Seasonal Subscription Boxes?

All Seasonal Subscription Boxes are packed and shipped on the 14th of each the following months: February, May, August & November 2020.

You can pause or cancel your membership at any time. Billing occurs on the 8th of these months (February, May, August & November 2020) so just make sure to do it before then or you might get charged.

 

Can I skip a season's cocktail Box but still keep my subscription?

Absolutely. Our subscription is flexible which means you can pause or cancel it at any time by logging into you account here. Just remember that charges are billed on the 8th of each of the following and shipped on the 14th of each of these months: February, May, August & November 2020.

 

What are my payment options? When will you process my payment for each Seasonal Subscription Box ?

We use Shopify to process payments. Options include all Australian debit and credit cards, including American Express.

If you have chosen a Seasonal Subscription box, your payment will be processed the same day, or within the next 48 hours (depending on your bank). This will then repeat on the 8th for every season you have an upcoming subscription with Cocktail Porter, these months are February, May, August & November 2020.

If you have ordered a One Off Cocktail Box or bar accessory, your payment will be processed the same day or within the next 48 hours (depending on your bank) as a one-off payment.

  

Help. I don’t understand some of the bartender lingo!

Not exactly sure how to make a lemon peel garnish? Or what straining a cocktail is all about? Email us at hello@cocktailporter.com.au we are more than happy to help