FAQ

Delivery Details 

COVID-19 Update

Cocktail Porter is a COVID safe business and are focused on delivering a safe experience for our customers and employees. 

Our delivery partner Australia Post is experiencing delays and has warned us that packages will be delayed, please ensure you place your order in plenty of time.  Express shipping is being prioritised but in some locations can still take up to 7 days.

 

Does someone need to sign for the order; or can you leave it somewhere?

Yes, it is a legal requirement for someone over 18 years of age to sign for your cocktail box. If there is no one home the delivery company Australia Post will leave a card for the customer to collect from their local post office.  Remember to bring your ID when you go to pick it up!

  

My order arrived damaged, What do I do?

We are sorry to hear this - please pass on any photos and get in touch with our team asap at hello@cocktailporter.com.au 

 

I didn’t get my cocktail box. What should I do?


Oh No! You should have received parcel tracking information from Australia Post who deliver all our cocktail boxes. The best thing is to track your parcel via your email link or to get in contact with them directly. Remember that if they tried to deliver and no one was home they will have left a card & emailed you information so have a look for that too!

 

My kit doesn't contain the same as the picture

We are so sorry!  Due to supply limitations during Covid-19 we have had issues getting enough stock so we may need to replace some ingredients with another similar products.  Every item we include in our kits is only the best quality and is personally researched to ensure we have the best available for you.

 

What is Cocktail Porter?

Only every cocktail lover’s favourite new delivery service. Our team of bartenders create hand crafted cocktail kits and bottled cocktails so that you can enjoy bar quality cocktails in the comfort of your own home.

 

Monthly Subscription Box or One Off Cocktail Box- Which is Right for Me?

a) Monthly Subscription Box - this is perfect if you like to like to indulging with a limited edition cocktail each month or want to take your hosting and cocktail skills to the next level. Each month you will receive a limited edition cocktail box with the spirits, ingredients & instructions to whip up cocktails like a pro. More on Monthly Subscription boxes below. 

b) One Off Cocktail Boxes - If you want to taste test the cocktails before signing up to  subscription or have a special occasion coming up that calls for something more than rosé then this is for you. We take all the hard bits (shopping, planning & researching) away and leave you to do the fun (making the drinks and looking like a pro).

 

What’s included in the box?

Each cocktail box includes premium spirits, boutique ingredients and step by step instructions to make 14-18 serves of one specific cocktail.

 

Do I need to buy anything?

Depends on which product you are looking at. We detail exactly what you will need and what comes with the package on each product's page. 

 

How many cocktails can I make?

Each box makes between 14-18 serves. That’s only $7.50 -$10 per cocktail depending on your chosen cocktail.

 

What equipment will I need?

The equipment you need is listed on each product page so there aren’t any surprises when it comes to making your drinks. Our basic cocktail kit starting at $55 is the most popular option for people who want to have the right tools for the job.

Don’t stress. If you want to make cocktails without the kit check out our Home Hacks for some nifty alternatives to shakers, strainers and more.



Monthly Subscription Boxes

I want to know what next month's cocktail is. When can I find out?

We reveal each new box after the previous box has shipped our site, our social channels and through our newsletters.  Check out this months here! 

 

Whats the delivery schedule for Subscription Boxes?

All Subscription Boxes are packed and shipped on the 15th of each month.  You must order before the 12th of the month to receive that months kit, otherwise your order will automatically be held for the following month. 

If you would like to receive this months kit but have ordered after the 12th please contact us here and we will organise this for you.

You can pause or skip a month of your membership at any time. Billing occurs on the 8th of every months so just make sure to do it before then or you might get charged.

 

Can I skip a cocktail Box but still keep my subscription?

Absolutely. Our subscription is flexible which means you can pause or skip it at any time by logging into you account here. Just remember that charges are billed on the 8th of each month so you must skip before this date to ensure you are not charged. 

 

What are my payment options? When will you process my payment for each Subscription Box ?

We use stripe to process payments for subscription boxes, options include all Australian debit and credit cards, including American Express. 

If you have chosen a subscription box, your payment will be processed the same day, or within the next 48 hours (depending on your bank). We will then ask you to reconfirm your card details within the system on a personalised private link as a once off to ensure we can process your subscription moving forward.  Your payment will then repeat on the 8th for every month you have an upcoming subscription with Cocktail Porter.  If you do not complete your card details again your subscription for the first month may be cancelled and refunded at anytime.

If you have ordered a One Off Cocktail Box or bar accessory, your payment will be processed the same day or within the next 48 hours (depending on your bank) as a one-off payment.

 

Can I switch from a small to a large box and vice versa?

Absolutely. You can adjust your kit at any time by logging into you account here. Just remember that charges are billed on the 8th of each month so you must adjust before this date to ensure you are not charged.  

  

Still got a question?

No problem!  Email us here and one of our friendly team will get back to you as soon as possible.