FAQs

***WILL MY PARCEL MAKE IT IN TIME FOR EASTER 2019***

Thursday 11th April 2019 - deadline for interstate metro areas 

Monday 15th April 2019 - deadline for Sydney metro areas

 

What is Cocktail Porter?

Only every cocktail lover’s favourite new delivery service. Our team of bartenders create hand crafted cocktail kits and bottled cocktails so that you can enjoy bar quality cocktails in the comfort of your own home.

 

Member’s Monthly Box or One Off - Which is Right for Me?

a) Member’s Monthly Box - this is perfect if you like to like entertaining, drink a few cocktails each month, or want to take your hosting to the next level. Each month you will receive a limited edition cocktail box with the spirits, ingredients & instructions to whip up cocktails like a pro.

b) One Off Cocktail Boxes - If you want to taste test the cocktails before signing up to  subscription or have a special occasion coming up that calls for something more than rose then this is for you. We take all the hard bits (shopping, planning & researching) away and leave you to do the fun (making the drinks and looking like a pro in front of your friends.)

 

What’s included in the box?

Each cocktail box includes premium spirits, boutique ingredients and step by step instructions to make 14-18 serves of one specific cocktail.

 

Do I need to buy anything?

You will need to grab a bag of ice and some simple fresh ingredients from the shops such as a couple of lemons or fresh herbs. Anything you need is listed on the step by step instructions which you’ll find inside the box

 

How many cocktails can I make?

Each box makes between 14-18 serves. That’s only $7.50 -$10 per cocktail depending on your chosen cocktail.

 

What equipment will I need?

The equipment you need is listed on each product page so there aren’t any surprises when it comes to making your drinks. Our basic cocktail kit starting at $55 is the most popular option for people who want to have the right tools for the job.

Don’t stress. If you want to make cocktails without the kit check out our Home Hacks for some nifty alternatives to shakers, strainers and more.

 

I want to know what next month’s Member’s Cocktail is. When can I find out?

We reveal each new box a month before on our site, our social channels and through our monthly newsletter. E.g our January Box (sent on the 14th) gets announced on the 15th of December.

 

Can I skip a month but still keep my subscription?

Absolutely. Our subscription is flexible which means you can pause or cancel it at any time. Just remember that charges are billed on the 8th of each month and shipped on the 14th of each month so make sure you skip by the 7th to avoid being billed for next month’s box.

 

Help. I don’t understand some of the bartender lingo!

Not exactly sure how to make a lemon peel garnish? Or what straining a cocktail is all about? Learn to speak bartender on our blog…

 

Delivery Details

Where do you deliver to?

We ship Australia wide with free metro delivery on all orders over $120. For orders under $120 you will be charged $12 for delivery.

 

How long does it take to get my One Off Cocktail Box?

Delivery times vary depending on where you are:

NSW – typically 1-2 business days from shipping

Victoria – typically 3-5 business days from shipping

Queensland - typically 3-5 business days from shipping

Perth - typically 7-10 business days from shipping 

For all areas check out the delivery times from our partner at Sendle.

 

What about my Monthly Members Boxes?

All Monthly Members Boxes are packed and shipped on the 14th of each month.

You can pause or cancel your membership at any time. Billing occurs on the 8th of the month so just make sure to do it before then or you might get charged.

 

How much does delivery cost?

Delivery is free to metro area for orders over $120.

All deliveries under $120 incur a $12 charge

 

Does someone need to sign for the order; or can you leave it somewhere?

Yes, it is a legal requirement for someone over 18 years of age to sign for your cocktail box. If there is no one home the delivery company SENDLE will leave a card for the customer to organsie re-delivery & you will also be emailed by SENDLE with instructions of how to organsie a re-delivery.

If a local POP station or newsagency is nearby, the parcel may be left there for you to collect with the exact address being added to the tracking number. Remember to bring your ID when you go to pick it up!

 

What are my payment options? When will you process my payment each month?

We use eWay to process payments. Options include all Australian debit and credit cards, including American Express.

If you have chosen a monthly member’s box, your payment will be processed the same day, or within the next 48 hours (depending on your bank). This will then repeat on the 8th for every month you have an upcoming subscription with Cocktail Porter.

If you have ordered a One Off Cocktail Box or bar accessory, your payment will be processed the same day or within the next 48 hours (depending on your bank) as a one-off payment.

 

My order arrived damaged, What do I do?

We are sorry to hear this - please pass on any photos and get in touch with our team asap via our CONTACT form on the website. 

I didn’t get my cocktail box. What should I do?


Oh No! You should have received parcel tracking information from SENDLE who deliver all our cocktail boxes. The best thing is to track your parcel via your email link or to get in contact with them directly. Remember that if they tried to deliver and no one was home they will have left a card & emailed you information so have a look for that too!