FAQ's
Delivery Details
Does someone need to sign for the order; or can you leave it somewhere?
Yes, it is a legal requirement for someone over 18 years of age to sign for your cocktail box. If there is no one home the delivery company Australia Post will leave a card for the customer to collect from their local post office. Remember to bring your ID when you go to pick it up!
My order arrived damaged, What do I do?
We are sorry to hear this - please pass on any photos and get in touch with our team asap at hello@cocktailporter.com.au
I didn’t get my cocktail box. What should I do?
Oh No! You should have received parcel tracking information from Australia Post who deliver all our cocktail boxes. The best thing is to track your parcel via your email link or to get in contact with them directly. Remember that if they tried to deliver and no one was home they will have left a card & emailed you information so have a look for that too!
My kit doesn't contain the same as the picture
We are so sorry! Every item we include in our kits is only the best quality and is personally researched to ensure we have the best available for you, if it isn't the same as the picture - don't fret you will have the same premium experience!
What is Cocktail Porter?
Only every cocktail lover’s favourite delivery service. Our team of bartenders create hand crafted cocktail kits and bottled cocktails so that you can enjoy bar quality cocktails in the comfort of your own home.
What’s included in the box?
Each cocktail box includes premium spirits, boutique ingredients and step by step instructions to make 14-18 serves of one specific cocktail.
Do I need to buy anything?
Depends on which product you are looking at. We detail exactly what you will need and what comes with the package on each product's page.
How many cocktails can I make?
Each box makes between 14-18 serves. That’s only $7.50 -$10 per cocktail depending on your chosen cocktail.
What equipment will I need?
The equipment you need is listed on each product page so there aren’t any surprises when it comes to making your drinks. Our basic cocktail kit starting at $55 is the most popular option for people who want to have the right tools for the job.
Don’t stress. If you want to make cocktails without the kit check out our Home Hacks for some nifty alternatives to shakers, strainers and more.
Still got a question?
No problem! Email us here and one of our friendly team will get back to you as soon as possible.
