Shipping, Pick-up & Returns

CLICK & COLLECT PICK-UP

Select 'PICK UP' as your shipping option to receive FREE Click & Collect order pickup.

WAREHOUSE PICK-UP HOURS

10am to 4pm, Monday to Friday

LOCATION
Sweet&Chilli / Cocktail Porter 
G8, 35–39 Bourke Road
Alexandria, NSW, 2015 

(Entry via 44-46 Maddox Street)

Driver must quote your name and order #

Once your order is placed, we will contact you via text or email to inform you when your order is ready for pick up.   If you have not received confirmation that your order is ready for pick up within 48 hours please contact us.

 

SHIPPING

 

WHERE DO YOU DELIVER TO?

We ship Australia wide with free metro standard delivery on all orders over $120. For orders under $120 you will be charged $14 for standard delivery.

HOW LONG DOES IT TAKE TO GET MY COCKTAIL BOX WITH STANDARD SHIPPING? 

We aim to have all orders shipped out to Australia Post within 48 hours of purchase from our Sydney warehouse, your delivery time frame will then vary depending on the location you are shipping too. 

Please note we only ship Monday to Friday.  While we do our best to ship any order placed on a Friday - Sunday on a Monday, this cannot be guaranteed due to high demand.

**This is currently reflected of the estimate standard delivery times provided by Australia Post**

NSW – Currently 2-3 business days from dispatch. 

Victoria – Currently 4-7 business days from dispatch. 

Queensland - Currently 4-7 business days from dispatch. 

NT - Usually 8-12 business days from dispatch. 

SA - Usually 5-8 business days from dispatch. 

We can not guarantee delivery times. We do not ship or deliver on public holidays or weekends.

Keep up to date with the most recent Australia Post delivery times for your state.

 

How long does it take to get my Cocktail Box with Express delivery?

We aim to have all orders shipped out to Australia Post within 48 hours of purchase from our Sydney warehouse, your delivery time frame will then vary depending on the location you are shipping too. 

Please note we only ship Monday to Friday.  While we do our best to ship any order placed on a Friday - Sunday on a Monday, this cannot be guaranteed due to high demand.

NSW – Usually 1-2 business days from dispatch. 

Victoria – Usually 1-2 business days from dispatch.

Queensland – Usually 1-2 business days from dispatch. 

Perth - Usually 2-3 business days from dispatch 

We can not guarantee delivery times with express shipments. We do not ship or deliver on public holidays or weekends.

Click here to keep up to date with the most recent Australia Post delivery times for your state.


How much does delivery cost?

Standard delivery is free to metro area for orders over $120.

Standard deliveries under $120 incur a $14 charge

Express delivery is $9 to metro area for orders over $120.

Express deliveries under $120 incur a $22 charge

 

Return Policy

Cocktail Porter has a 7-day return policy, which means 7 days after receiving products, you can request a return.

To be eligible for a return, items must be in the same condition that they were received, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@cocktailporter.com.au. If your return is accepted, you will receive instructions on how and where to send your package; cost of return shipping shall be the responsibility of the customer. Items sent back without first requesting a return will not be accepted.

Contact us for any return questions at hello@cocktailporter.com.au